Frequently Asked Questions
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How can I install and operate the machine by myself?
Our system R&D based on integrated development view. Our machine is stable and easy to operate by one man, what you do is just learn some basic thing like load the raw material, set some parameters, start the machine. And the complete English user manual will be coming to you with the machine. Our engineer also can be distributed to overseas as you required.
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How to get technical support after purchasing?
Our factory providing online technical support in English, you can easy catch us online by SKYPE, WECHAT, WHATSAPP or Email if you need any remote assistant support. Then we will support you through Team Viewer software.
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What certificates do you have?
Since Europe and America are our main markets, all of our products are with CE/FCC compliant. For some models, the certificates are already available. For other models, we will need your assistance to apply the certificates.
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What's the warranty for the items?
We are very confident in our products, and we pack them very well, so usually you will receive your order in good condition. Any quality issue, we will deal with it immediately. Warranty for equipment is a year (12 months). If the equipment parts are damaged due to non-human factors within one year, we will provide replacement parts free of charge.
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What's payment terms and trade terms you accept?
Usually we appreciate T/T 50% deposit, then 50% balance is paid before shipment. We usually offer EXW/FOB GUANGZHOU/SHENZHEN price, but we also accept other ways like L/C, Western Union, and do CFR & CIF etc.
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How to control quality?
Our company has own research & development and production base, the products have been calibrated by central laboratory professionals before they leave the factory, ensuring the accuracy of test results and authority.
Volt Power
